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Shipping & Returns
Shipping
We do our best to send your purchase within 2 business days of the original order. For now we will only be shipping within Canada.
Flat rate of $15.00 for all orders
Stock Availability
We strive to keep all items in our online store in stock, but occasionally, products may sell out after a busy weekend. If this occurs, we will notify you promptly and offer a refund or an exchange for a different item
Returns
If you're not satisfied with your online purchase, you can exchange it within 30 days, as long as the item is in new, unused condition with original tags.
Customers are responsible for shipping costs unless the exchange is due to our error, in which case we will refund regular postage (excluding express or courier fees)
Return Instructions
If returning an item, please email us with a copy of the receipt and reason for return at office@surfsister.com before sending it back.
Once we've been notified and your return is approved, please mail the item to the address below
Surf Sister Surf Shop
PO Box 21
625 Campbell St.
Tofino, BC, V0R 2Z0
Pick Up In-Store
At checkout, choose your preferred pickup day to collect your order at a time that’s convenient for you.